Questions, answered clearly.
Understand the review process before deciding what support you need.
Your questions,
answered.
Learn about the review process, evidence, and what an investigation can establish.
Prepare your questionsWhat does J&S Wells Investigations focus on?
Digital fraud assessment, transaction analysis and the organization of evidence into a clear account of events. The service scope must be agreed for each engagement.
Which incidents are covered?
Topics include cryptocurrency and investment scams, online payment fraud, romance scams, fake wallets, impersonation and advance-fee recovery approaches.
Can you guarantee recovery?
No. Reviewing evidence or tracing a transaction does not ensure that money can be recovered. Recovery decisions and enforcement depend on providers, authorities and the circumstances.
Why can a scam look legitimate?
Copied branding, responsive contacts and convincing account interfaces can create a sense of trust. These signals need to be checked against independent records.
Is this a law firm or a recovery guarantee?
The website describes investigation and documentation support. Legal advice and representation require a qualified independent professional.
How is sensitive information handled?
Information needs, permitted sharing and retention arrangements should be confirmed before engagement. Initial enquiries should contain only the minimum details needed to explain the incident.
What information should I prepare?
A short timeline, relevant website addresses, correspondence and payment references are useful starting points. Preserve original files and never provide passwords or recovery phrases.
Can an incident involve several countries?
Yes. Records can be organized across platforms, countries and payment channels. Local reporting and legal requirements vary and need jurisdiction-specific advice.
How long does a review take?
Timing depends on the scope, volume and quality of records. A timeframe should be agreed after the available material and questions have been assessed.
What follows a completed review?
The agreed output can explain verified facts, unresolved questions and evidence references. Decisions about further action remain subject to the circumstances and appropriate professional advice.
What if I am unsure it was a scam?
An initial assessment can help organize what happened and identify inconsistencies without assuming fraud before the records have been reviewed.
Do you provide emotional or legal advice?
Investigation support does not replace mental health support or advice from a qualified lawyer. Those needs should be addressed with appropriate independent professionals.